Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship including materials.

We provide a standard 2-year warranty on all our products.

During this period, you can rely on us for repairs, replacements, or an appropriate solution in the event of a manufacturing defect or issues occurring under normal use.

If you have any warranty or service-related questions, please feel free to contact us — we’re here to help!

EXCLUSIONS

Darche’s warranty is only valid to the original purchaser and does not cover second hand ownership or products used for hire or commercial purposes.

Please retain your sales receipt of purchase.

The above warranty is limited to manufacturing and material defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes damage caused by a jammed, snagged zipper, or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piecing of air poles.

CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

* Due to our policy of continual product development, the specifications, colours and features may vary.

MAKING A WARRANTY CLAIM

To submit a claim in relation to the above manufacturer’s warranty please ensure you have a copy of your receipt of purchase available, you will also need to provide at least one photo to illustrate the product issue you are experiencing. Please fill out the form below (note all fields are mandatory), once submitted you will receive an email confirmation
containing a five-digit claim number, please be sure to reference this number in all future correspondence regarding your warranty claim. If you require assistance with submitting your warranty claim please contact the store the product was purchased from, they will be happy to assist you with this process.

If you have purchased directly from the Darche website please get in touch via info@darche.shop for assistance with submitting your claim. Please add the following:

1. Customer Information

• Full Name
• Email Address
• Phone Number

2. Order Information

• Order Number
• Date of Purchase

3. Product Information

• Product Name
• SKU or Product Code
• Serial Number (if applicable)

4. Issue Details

• When did the issue first occur?
• Please provide a detailed description of the issue.
• Has the product been used in accordance with the instructions?
• Have you attempted any repairs or modifications? (If yes, please describe).

5. Supporting Documents

• Upload photos of the defect
• Upload proof of purchase (if required)

DARCHE WARRANTY

Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship, including materials, under normal use. If approved, the product will be repaired or replaced as appropriate.

If the product has been discontinued, it will be replaced with the most similar model from the current range. Darche reserves the right to determine the reasonable cost of repair.