Once you've purchased your item, you should receive a confirmation email directly to your inbox. This confirmation email will have your order details and order number.

If your order hasn't arrived by the estimated delivery date, please allow an additional 1-2 days for delivery. For delays longer than this, please get in touch with our customer service team

Contact us as soon as possible. We can only make changes before your order has been dispatched. If it’s already been shipped, we can request the courier to return it to us, then cancel and refund your order once it’s back.

We’ll send you an email as soon as your order is ready for collection. Please keep an eye out for the confirmation email, as
your order may not be ready for pickup until then.

Orders can be picked up by appointment at our Darche Europe warehouse in Milsbeek, The Netherlands. Pickup is available
Monday to Friday, from 9 AM to 4 PM. We’ll send you an email as soon as your
order is ready. Please wait for this confirmation before coming by.

Bring your order confirmation email and a valid photo ID. If someone else is collecting on your behalf, they’ll need to bring their own photo ID, plus a copy of your photo ID and the order confirmation.

We’ll send you an email once your order is ready for collection. Please wait for this confirmation before arriving, as pickup is only available once your order has been processed.